Terms of Service

Using the website

The website is for learning about countertop options, planning a project, requesting a callback, and sharing project details with Candys. Customers should use the site honestly and avoid activity that could harm the site or other visitors.

• Do not submit false contact information, spam, unrelated files, or someone else's private information without permission.
• Do not try to break, scrape, overload, copy, or misuse the website, estimator, forms, uploads, or admin systems.

Online results are preliminary ranges

The online planning flow helps you plan a countertop budget. It is not a final quote, contract, accuracy guarantee, or promise that the project can be completed for the displayed range.

• Final pricing is confirmed only after an approved on-site measurement and owner review.
• The formal quote may be higher or lower than the online range once project details are verified.

No-Surprise Quote Credit exclusions under review

Review-stage language only. Any No-Surprise Quote Credit, adjustment, exclusion, eligibility rule, expiration, documentation requirement, and customer remedy must be written or approved by the owner and attorney before it is advertised or relied on.

• Exclusion topics under review: measurement changes, material availability, scope changes, hidden site conditions, customer-supplied fixtures, expired quotes, and projects outside the approved service/scope rules.
• The online range alone does not create a credit, discount, final price, or binding remedy.

What can change the final price

Countertop pricing depends on details that may not be fully known online.

• Material availability, vendor pricing, and slab selection.
• Exact measurements, piece count, layout, seams, and edge details.
• Access conditions, stairs, elevators, distance, and site readiness.
• Demolition needs, hidden conditions, and disposal requirements.
• Exotic or special-order materials and owner-reviewed add-ons.

Material availability

Stone colors, slab sizes, and supplier costs can change before a project is quoted. Exotic and special-order materials receive a planning range online, but final pricing depends on vendor sourcing and availability at the time of review.

Site review and formal quote

After a request is submitted, the project is reviewed and a callback is expected within 24 business hours. In-home visits are by appointment, with Saturday slots available when scheduling allows. After the approved on-site visit, the final formal quote is expected within 1 week.

Project details and communication

Customers are responsible for sharing accurate measurements, access notes, material preferences, fixture choices, and contact information. Candys may contact the customer to confirm missing details before preparing or honoring a formal quote.

Payment, deposits, and scheduling

Deposit, payment timing, accepted payment methods, quote expiration, scheduling, cancellation, and rescheduling rules must be stated in the written quote or project paperwork. Scheduling can depend on customer readiness, access, material availability, weather, supplier timing, and crew availability.

Changes and hidden conditions

Changes after a quote is prepared may require a written change order. Hidden or changed conditions can affect price and schedule, including wall or cabinet issues, demolition surprises, access limits, unavailable slabs, customer-supplied fixture issues, and added work.

Work outside the quote

Unless the written quote says otherwise, Candys does not provide plumbing, electrical, cabinet repair, wall repair, permit work, appliance work, hidden-damage repair, or third-party material warranties. Customer-supplied materials and fixtures remain subject to their own supplier terms.

Website content and examples

Website photos, material descriptions, care guidance, examples, and planning ranges are general information. Demo, vendor, or style-preview images should not be treated as finished Candys projects unless they are clearly approved and labeled as real Candys work.

Workmanship follow-up terms under review

Review-stage language only. Any workmanship punch-list window, reporting method, response process, exclusions, and relationship to supplier/material guidance must be written or approved by the owner and attorney before it is treated as a customer term.

• Exclusion topics under review: material variation, third-party product warranties, customer damage, care/maintenance issues, hidden substrate or cabinet problems, plumbing/electrical work, and changes outside the approved countertop scope.

Calls, email, and SMS

Candys may use the contact information a customer provides to respond to the project request, schedule review, prepare quotes, and support the project. Optional text messages follow the SMS Policy and are limited to the project unless a separate approved opt-in covers another use.

• SMS consent is optional and is not required to buy anything or request a quote.
• Project communication may continue by phone or email when SMS is unavailable, not approved, or opted out.

Photos and public use

Review-stage language only. Optional uploaded project photos are for project review, estimating, pricing, and quote preparation. Candys may process uploaded photos with automated tools and trusted third-party services, including AI-assisted analysis, solely to help evaluate or price the submitted project. Photo metadata is stripped before storage or analysis, and customer contact details are not attached to photo-analysis requests. Candys will not treat an uploaded customer photo as permission to publish it in a gallery, advertisement, social post, or before-and-after example without separate customer and owner approval.

Third-party services and links

The website may link to or rely on outside providers for maps, analytics, email, SMS, storage, financing, suppliers, or other business tools. Those providers may have their own terms, privacy notices, availability, fees, and approval rules.

Questions and updates

Candys may update these terms as the website, providers, or business process changes. The last-updated date shows when this page was most recently revised. Questions can be sent through the contact options shown on this site.