Frequently asked questions
Straight answers for homeowners comparing stone, planning cost, and choosing the next step.
Stone Choice
What is the difference between granite, quartz, quartzite, and marble?
Granite and quartzite are natural stones, quartz is an engineered surface, and marble is a softer natural stone chosen mostly for its classic look.
Which stone handles heat best?
Granite and quartzite usually handle heat better than engineered quartz, but trivets are still the safer habit for any countertop.
Which stone handles stains best?
Quartz is non-porous and usually easiest for stain resistance. Natural stones depend on the specific slab, finish, and sealing plan.
Pricing and Price Ranges
What does the online price range include?
The range includes stone material, fabrication, install, selected edge, cutouts, backsplash, access conditions, demolition when selected, and waterfall work when selected.
Why does the formal quote require an on-site visit?
Final pricing depends on field measurements, access, wall conditions, sink and cooktop details, and slab availability.
Is the online price range a final quote?
No. It is a preliminary planning range. The final price is confirmed after an on-site measurement and owner review.
Process and Timeline
What happens after I submit a price range?
The owner reviews the project details, follows up within 24 business hours, and schedules the next step when the project is a fit.
What happens during the on-site visit?
Measurements, access, edge choices, sink and cooktop details, backsplash, and any demolition questions are verified in person.
What should I expect on install day?
The crew brings the fabricated stone, confirms fit, installs the selected pieces, and reviews care basics before leaving.
Care and Maintenance
Does my countertop need sealing?
Many natural stones need sealing. Quartz usually does not. The final recommendation depends on the exact material selected.
What should I clean with?
Use mild soap, water, and a soft cloth for daily cleaning. Avoid harsh chemicals unless the material supplier approves them.
What should I avoid?
Avoid standing on counters, dragging heavy cookware, cutting directly on the surface, and setting very hot items down without protection.
Service Area
Where does Candys serve?
Candys starts from Garland and reviews nearby DFW projects within the published service area.
Can you go farther out?
Projects farther from the base can be reviewed, but scheduling and travel fit are confirmed before a formal quote.
Warranty and Guarantee
What is covered?
The formal quote and project paperwork should define workmanship coverage and material-care expectations for the approved job. Stone guidance is not third-party warranty coverage or a planning-range accuracy promise.
Is the online price range a final quote?
No. It is a budget-planning range. The final formal quote comes after owner review and approved site verification.
Choose the next practical step
Get a countertop price range, use the quiz if the material is still unclear, or call the shop before filling out the estimator.